Visa, MasterCard, ApplePay, GooglePay, DuitNow, Touch 'n Go & many more will be shown when making payments after checkout.
Sorry, we do not facilitate COD service at the moment.
We advise you to quickly reach out to our team at HawaByAdam@gmail.com and we will investigate with our finance department.
Please be sure to provide us with your: contact number, payment transaction ID and date of transaction.
All local and international delivery fees will be automatically calculated based on the parcel's weight/dimension and your shipping country during checkout.
In this instance, your order may not be processed yet. A notification email with your parcel's tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 working days.
No changes can be made to the delivery details once the items are processed/shippped.
In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.
No, we do not facilitate self-pickups at the moment.
No, we are unable to deliver to P.O. boxes.
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on your country of destination and you will be responsible for paying any additional charges for customs clearance. Hawa cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations.
In some cases, international shipments may be held by customs authorities for inspection. If this occurs, you will typically be contacted directly by customs and may be required to provide additional information or pay duties and taxes before your order is released.
It is important that you, the customer, are responsible for any customs fees, duties, or taxes levied by the destination country. We recommend familiarising yourself with the customs regulations of your country before placing an international order.
If a package is held by customs and is not claimed or processed within a reasonable timeframe as determined by local customs regulations, the package may be abandoned and disposed of by customs authorities. A processing fee may be incurred in such cases.
The order will be processed shortly upon payment verification. If payment is received on Monday-Wednesday, your items will be shipped on Thursday. If payment is received on Thursday-Sunday, your items will be shipped on Monday.
Usually it will take estimated 3-4 weeks as after production, we still have to go through quality checks before packing. Once the item is ready, we will deliver the items immediately.
No. Changes cannot be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.
Yes, you can request for order cancellation if it's a duplicated order.
Kindly check your order as we will not be held responsible for any defects & returns if brought to our notice within 7 days after your order has been delivered. Strictly non-refundable for minor defects. If there is a major defect, please WhatsApp us at +60 11 6208 7388 or email us at HawaByAdam@gmail.com and our team will assist you.